Frequently

ASKED QUESTIONS

GENERAL FAQ

Our Lipstick is made of a unique blend of natural ingredients and then loaded with pigment to give you kick-ass colors. Each lipstick is enriched with shea butter, avocado oil, coconut oil and vitamin E for maximum moisture.

Our store is located in at 1444 Woodward Avenue in the heart of downtown Detroit. We have try-on stations and professional makeup artists to assist your needs! Please be certain to connect with us via Twitter, Tumblr and Facebook for the latest events and specials here at The Lip Bar.

The Lip Bar’s handcrafted lipsticks are seasonally based on the latest fashion trends. Twice a year we will release a new collection that will be inspired by the current climate of fashion. At the end of each season, we will have a “Last Call” and once these products are sold out, we will not offer them anymore. If the demand is high for a certain hue, we may consider bringing it back in a future collection. So don’t be afraid to tell us what you love.

Because our prices are so affordably priced, we do not do sales that often and they are always a for a very limited time and only for that time. WE DO NOT OFFER PRICE ADJUSTMENTS UNDER ANY CIRCUMSTANCES. To help you determine how to take advantage of sales, please follow our social media channels for updates and keep in mind that we generally have a sale for Christmas, Black Friday and our company Anniversary.

The Lip Bar has an ongoing commitment to achieving the highest levels of satisfaction for all customers. As part of these efforts, The Lip Bar is dedicated to offering a quality online experience on www.thelipbar.com (the "Website") to customers with disabilities that is full and equal to the experience provided to customers without disabilities.

To assist in achieving the aforementioned accessibility goals with respect to the Website, The Lip Bar has committed to the Website being designed, developed, and operated in substantial conformance with generally-recognized and accepted guidelines and/or standards for website accessibility (the "Standards"). While these Standards may change and/or evolve over time, they are currently the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 and 2.1 at Levels A and AA ("WCAG").

Working with experienced accessibility consultants, The Lip Bar is taking the steps necessary to achieve substantial conformance with WCAG. The Lip Bar is providing training to necessary individuals on an ongoing basis regarding accessible website design and maintenance. Furthermore, our Website will continue to be assessed on a recurring basis from both an engineering and user-experience basis, including the use of assistive technology (such as screen readers and screen magnifiers).

Contact The Lip Bar with Your Accessibility Questions/Feedback Please be aware that our efforts are ongoing. If, at any time, you have any specific questions, feedback, or concerns about the accessibility of any particular portion of the website, please contact us at info@thelipbar.com. If you do encounter an accessibility issue, please be sure to specify the Web page/URL in your email, and we will make all reasonable efforts to address your concerns.

ORDER QUESTIONS

At this time, we do not currently offer this option. Please note, all online orders will be shipped to the address provided at checkout. We ask that you carefully check the address provided to ensure you receive your package without any delays. To experience our products in person, come visit us! We are in downtown Detroit at 1435 Farmer Street, located directly behind the Shinola hotel in Parker’s Alley.

Once your order has been placed, it cannot be cancelled or modified.

We would love to receive your feedback on your experience with the item(s) that didn’t meet your expectations. Please send an email to support@thelipbar.com with your order number and a brief description of why you are not happy with your purchase. While we do not offer refunds, we are happy to explore exchange options for an alternate shade or store credit within 14 days of your order being delivered.

At this time, we offer samples for Just a Tint Skin Conditioner. We will offer samples for our Quick Conceal Caffeine Concealer soon! You can request two free samples and pay for shipping, or you can add two shade samples to your order for free. Please reference our complexion quiz to determine which two shades you would like to sample.

  • Orders normally process and ship within 1-3 business days of receipt. Exceptions to this may be holiday and promo days.
  • A business day is Monday - Friday before 2:00 pm EST.
  • If you are in the contiguous United States, your order will be delivered to you within 3-10 days of order processing depending on the time of year, the order’s destination, and any restrictions in place at the destination. Our fulfillment center is located in southwest Michigan.
  • To track your order, please log in to your account here.
  • For more details on our shipping policies, please view our Shipping & Delivery section.

At this time, The Lip Bar only ships to the 50 U.S. states and Puerto Rico. While we plan to expand our shipping capabilities in the future, we currently do not ship internationally. We appreciate your patience as we work to deliver fast face essentials to your doorstep. However, do note that we do not deliver to military, restricted areas, or naval ports.

We do not offer price adjustments.

Our discount codes are not applicable to bundles or sets, which are discounted already. During special promotions, the option to redeem discount codes, rewards points and gift cards is not available.

Most of our bundles are curated by complexion and we’ve done the work to pair the correct shades for you! Bundles curated by complexion are  preselected by your shade family, so we do not offer the option to mix and match bundle items at this time. 

If any of your bundle items are not the right complexion shade, we will exchange it for an alternate shade or store credit within 14 days of receipt. Please review the Returns & Exchanges section.

Please note that all orders containing pre-sale items (Skin Trip Kit and Snap Back Toner) will be held for processing until 3/6/2022 at the latest. We apologize for any inconvenience this creates, and sincerely appreciate your support.

RETURNS & EXCHANGES

We know that selecting the right complexion shade online can be a hit or a miss; therefore, we offer a return and exchange policy for our complexion products.  If you purchase the incorrect shade of Caffeine Concealer,  Tinted Skin Conditioner,  Fresh Glow, or Finishing Powder, you may make an exchange for the correct shade or receive store credit within 14 days of receiving your order,  no questions asked.

We encourage you to use Virtual Try On to assist your shade selection. If you need additional assistance with selecting your shade, please send us a photo of yourself without makeup, without filters and in natural light to support@thelipbar.com to receive a shade recommendation.

On all other unopened and unused products, we offer a 14 day exchange period for an alternate item, of equal or lesser value, or store credit. 

For all exchanges, customers are responsible for the shipping of the returned item. 

If you are in the metro Detroit area, please head to our flagship store in downtown Detroit to discover your perfect shade in person. 

SHIPPING & DELIVERY

At this time, The Lip Bar only ships to the 50 U.S. states and Puerto Rico. While we plan to expand our shipping capabilities in the future, we currently do not ship internationally. We appreciate your patience as we work to deliver fast face essentials to your doorstep. However, do note that we do not deliver to military, restricted areas, or naval ports.

Orders ship Monday through Friday, excluding federal holidays within the United States. All orders placed from Monday to Friday (excluding holidays) will be processed and shipped within 2 business days from our warehouse. Your order will not ship form our fulfillment center on the following holidays:

  • New Year’s Eve
  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas EveChristmas Day
An email confirmation will be sent for all orders once received.
Once the order has been processed at our warehouse, an email confirmation will be sent to you with the tracking number.

PRODUCT FAQ

Due to the vegan and natural ingredients in our products, shades may vary slightly from batch to batch as our sources evolve over time. Our Product Development team is actively working to optimize our quality control measure to improve consistency from batch to batch.

Currently our products are not tested for comedogenic.

Currently our products are not tested for hypoallergenicness. 

None of our products contain fragrance. 

These products have wheat in them: MicroBrow, Brow Pencil + Gel, and our Sheer Finish Gloss in the shade Minimalist.

Our mascaras and eyeliners are meant to last through regular wear, but they are not waterproof or smudge proof.

To avoid transfer from liquid mattes, please be sure to apply a thin layer of product and let it completely dry before moving lips. The use of a lip liner also assists with keeping the matte color in place on your lips.

To properly remove liquid mattes, use an oil based cleanser with a cotton round and rub gently in circular motions.

We use a combination of mined mica and synthetic mica, also known as Synthetic Fluoroflogopite, in our products.

Some of our products are made in China, but we manufacture our products globally. 

None of our products contain glitter.

All products except for the 4-in-1 Minute Finish Face Palette are talc-free.

All products except for the Straight-Line Eyeliner, Sheer Finish Gloss in shade Minimalist, and Lip Liner are mineral oil-free.

Currently our products are not certified organic.

Product shelf life varies from product to product. Please refer to the carton of each product to see the specific shelf life after opening.

FLAGSHIP STORE

Our flagship store is located in at 1444 Woodward Avenue in the heart of downtown Detroit. We have try-on stations and professional makeup artists to assist your needs! You can also connect with our store via instagram @theipbardetroit

Stop into the store and book in person with a staff member, or call us at 313-952-5198. You can also book a party with us online here