Frequently Asked Questions

Rewards Program FAQ

TLB Rewards is easy; the more you love us, the more we love you! Once you create your account, you can start earning points and redeeming them for rewards. Check out our TLB Rewards page for all the details.

Joining the TLB Rewards program is simple (and free)! Sign up with your email through the rewards page. We recommend signing up when you make your first purchase, but you can join at any time - there is no minimum spend required to be a member. Upon joining, you'll receive 10 points! Each purchase you make afterwards will contribute towards your point total. Just be sure you log in with your TLB Rewards account to earn points, redeem points and enjoy the benefits of being a part of our community.

No! If you already have an account, you are already enrolled in rewards. Don’t see your rewards info? Email info@thelipbar.com and we’ll help you out!

You'll start out as a Beauty, and then be able to level up to a new tier like Baddie or Bawse. To become a Baddie, you need to spend $100+ in a year. To become a Bawse, you need to spend $200+ in a year. Your tier status will last 1 year from the date you earned it on a rolling basis. For example, if earned Baddie status on 01/02/20, you would keep that status through 01/02/21. If you were a Baddie and then earned Bawse status a few months later, your Bawse status would be a year from the date you earned the new status.

Points expire after 12 months of inactivity. In this context, inactivity refers to customers who have not earned or redeemed any points within the selected time frame.

Once logged in, you can check your point balance on both the Rewards page and your Account page. Having trouble, or something doesn't seem correct? Live Chat our Customer Experience team using the chat bubble in the lower right-hand corner of our website!

Earn points each time you spend on TLB! Points will be earned on each dollar you spend, excluding shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page. Points can be earned on products purchased on our website (http://www.thelipbar.com) or at our Flagship Store in Detroit. Purchases made at Target, Walmart, Amazon, or Meijer will not accrue points. Higher tiers are able to earn points at a higher rate. Our Baddies enjoy earning 1.25 points per $1 spent, and our Bawses earn 1.5 points per $1 spent. There's also certain activities and actions you can do that can help you earn additional points, like following us on Instagram, leaving a review or posting a photo! Take a look at the "How To Earn" section for more details. Please note that points earned through actions don't apply towards your tier status. Tier status can only be earned through purchases

You can use your points to redeem products or discounts! You can select products directly from the Rewards page in the "Redeem" section, or select discounts for $ off directly at checkout. You must purchase at least one item in order to redeem points for a product or discount. Checkout Dropdown Instructions: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. Select the Reward you would like to redeem, and click "Apply". The page will refresh, and the product will be added to your cart. Discounts are not eligible on shipping fees or taxes. If you are not signed in with your TLB Rewards account, you will not see this dropdown option at Checkout.

Once logged in, you can check your tier on the Rewards Page.

No problem! Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address and we'll lead you through the process to get you back into your account. If you're having any further issues, please email us at info@thelipbar.com and we'll get you sorted!

Please email us at info@thelipbar.com and we'll help you out!

First off, thank you for being a part of our community! We are so excited to have such a loyal community. For our Baddie and Bawse Members, the best way to stay up-to-date on offerings is to subscribe to our email list in the footer of our website. This is where you'll hear about offers, gifts and discounts that are exclusive to you. We also host exclusive webinars, product sneak-peeks and other fun surprises for our Baddies and Bawses!

Yes! We love to celebrate our TLB Beauties! First thing's first, be sure to update your profile with your birthday month and make sure you're subscribed to our emails. On your birthday, check your email! You'll see a note from us with a special unique code. You must make a purchase of at least one item in order to redeem. If you entered your birthday within 30 days, your reward will be granted in delay by up to 30 days. If you enter your birthday on September 1st and your birthday is on September 5th, then you would get the reward on October 1st.

First, make sure you're signed into your account prior to checking out. If after signing in, the drop down is still empty -- please clear your browser's cache and cookies. After you do so, please sign back into your account and the drop down menu to redeem your items will be under your cart. Please allow a few moments to load. Still stuck? Either Live chat us or email us at info@thelipbar.com and we'll be happy to get you pointed in the right direction!

Yes! You will keep the points from your purchase and we will simply send you the new shade.

Unfortunately, no. You have to use one or the other.

Referrals FAQ

Thanks for wanting to share TLB! You can refer a friend by entering their email address here. (link to referral page)

No! We welcome you to invite as many friends to the TLB Beauty community as you would like.

Great question! Once you enter your friend’s email address (or share your referral link with them directly), they can click the link to get their promo code. They can enter that code at checkout on their first order of $40+ to get $5 off.

Your point balance will automatically update in your account and you will receive an email when your friend places their order of $40+ using the promo code generated through the email they received.

Your points will be granted after your friend has completed their first purchase of $40+ using the link in the email that was sent to them. If it has been 48 hours after their purchase and you still have not received your points, email info@thelipbar.com.

General FAQ

Our Lipstick is made of a unique blend of natural ingredients and then loaded with pigment to give you kick-ass colors. Each lipstick is enriched with shea butter, avocado oil, coconut oil and vitamin E for maximum moisture.

Please send an email to support@thelipbar.com with your order number and the items you are not satisfied with and we will do our best to right our wrongs by offering an exchange for a more suitable shade. However, we recommend that you please review our return policy for specifics as we do not offer refunds and you must notify us within 7 days.

Our store is located in downtown Detroit at 1435 Farmer Street, right behind the Shinola hotel in Parker's Alley. We have try-on stations and professional makeup artists to assist your needs! Please be certain to connect with us via Twitter, Tumblr and Facebook for the latest events and specials here at The Lip Bar.

Regrettably, at this time we do not offer samples. However, if you need help with your selection, Lip Shots can be used as a guide to find the shade for you. If this doesn’t help, send any inquiries to customerservice@thelipbar.com and we’ll be able to provide a little more color on the situation.

Orders are normally processed within 1-2 business days of receipt. They will arrive to you within 5-7 days of order processing. To track your order, Please log in to your account here. For more detail on our shipping practices, please view our shipping policy here.

We do ship internationally for a flat rate of $9.00. Simply make this selection at checkout.

The Lip Bar’s handcrafted lipsticks are seasonally based on the latest fashion trends. Twice a year we will release a new collection that will be inspired by the current climate of fashion. At the end of each season, we will have a “Last Call” and once these products are sold out, we will not offer them anymore. If the demand is high for a certain hue, we may consider bringing it back in a future collection. So don’t be afraid to tell us what you love.

Because our prices are so affordably priced, we do not do sales that often and they are always a for a very limited time and only for that time. WE DO NOT OFFER PRICE ADJUSTMENTS UNDER ANY CIRCUMSTANCES. To help you determine how to take advantage of sales, please follow our social media channels for updates and keep in mind that we generally have a sale for Christmas, Black Friday and our company Anniversary.

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