SHIPPING

&

DELIVERY

1. SHIPPING & DELIVERY POLICY

At TLB we provide fast standard and express delivery to domestic and international locations. However, do note that we do not deliver to military, restricted areas, or naval ports.

***IMPORTANT REGARDING COVID-19 AND DELIVERIES***

While we are still delivering internationally, orders are subject to significant delays due to the virus. Packages will be delivered once bans are lifted.

Orders made in the USA are processing with minimal staff, so will experience some delays.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

Please note that The D Girl Collection will have a $7 shipping fee per collection ordered. Customers can order a maximum of 2. TLB Rewards shipping discounts will not be offered for these orders due to the unique nature of this collaboration and product.

2. ORDER STATUS & TRACKING

Orders ship Monday through Friday, excluding federal holidays within the United States. All orders placed from Monday to Friday (excluding holidays) will be processed and shipped within 2 business days from our warehouse. Your order will not ship form our fulfillment center on the following holidays:

  • New Year’s Eve
  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas EveChristmas Day

An email confirmation will be sent for all orders once received.

Once the order has been processed at our warehouse, an email confirmation will be sent to you with the tracking number.

Local Deliveries

  • Orders normally process and ship within 1-3 business days of receipt. Exceptions to this may be holiday and promo days.
  • A business day is Monday - Friday before 2:00 pm EST.
  • If you are in the contiguous United States, your order will be delivered to you within 3-10 days of order processing depending on the time of year, the order’s destination, and any restrictions in place at the destination. Our fulfillment center is located in southwest Michigan.
  • To track your order, please log in to your account here.

International Deliveries

We ship internationally for a flat rate of $8.00. Simply make this selection at checkout. All international orders ship through DHL with the following estimated transit times

  • Germany 2 - 4 days
  • Europe 3 - 6 days
  • Canada 5 - 9 days
  • Rest of World 6-12 days

Please note, we currently do not ship to the following countries due to DHL restrictions

  • Belarus
  • Ukraine
  • Russia

International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimate.
Customers are responsible for all customs fees related to shipping internationally.
For all international deliveries, the length of transit time is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express, Apple Pay, and Klarna (orders over $35). We do not accept payments via ATM or inter-bank transfers.